Terms & Conditions

Luxe Charters are available for hire 24 hours a day 365 days a year.
Bookings for Bank & Public holidays are subject to availability and special negotiated rates will apply.

Booking Deposit & Balance Payable:

A 25% deposit will be charged at the time of booking. Your reservation is regarded as
confirmed once deposit has been received and we will send you full confirmation of
your hire.
We request you check the details of the hire carefully and notify us immediately of any
errors.
If paying by cheque, all cheques must be received & cleared within 10 days of the
booking.

Pricing:

Luxury Sedan is $88 per hour base to base.
Luxury European is sedan $110 per hour base to base.
People mover is $110 per hour base to base.
Mini-bus is $110 per hour base to base.
A minimum of 1 hour is charged per booking. Time exceeding 1 hour will be calculated
on 15 minute increments.
Base to base is the complete journey which includes the time the vehicle leaves our base
in Perth (Perth Convention Centre), and once the drop off is complete to then return
back to our base.
Prices include Goods and Services Tax.
Prices are set in Australian Dollars.

Payment Methods Available

Luxe Charter accepts MasterCard, Visa, American Express, Diners Club, EFT, Cheques and Money Order.

Cancellations
In the unfortunate event that the client/passenger may have to cancel their confirmed booking the following terms will apply:

All deposits are non refundable.
The total confirmed fee will be charged if the reservation is cancelled within 48 hours of
the booked date.
Cancellation must be made in writing (fax, email or letter)

Reservation Modifications

Modifications regarding transport times, routes or dates must be done 48hrs in advance. Where possible we will accommodate your requirements, however a guarantee cannot be made.
The client has the right to cancel reservation subject to our cancellation policy

No Show Fee:

If a client/passenger fails to arrive at the designated location and/or has not informed Luxe Charters of any change of plan then the full amount will be charged plus wait time where applicable.

Customer Safety:

In the art of client/passenger safety our chauffeur’s will drive at safe and sensible speeds as in accordance with legal speed limits, traffic and current road conditions.
The chauffeur reserves the right to deny access to a venue that they feel may put the passengers and vehicle in an unsafe situation.

Conduct:

Each vehicle is licensed to seat a maximum amount of passengers and under no
circumstance will we allow this limit to be exceeded.
Clients acting in an antisocial manner, causing unwarranted distraction to the driver or
generally causing concerns regarding safety, or considered intoxicated will be asked to
leave the vehicle and seek alternative transport to their destination.
Seat belts must be worn at all times. This is the responsibility of each passenger and any
fine incurred will be paid by the offending passenger.
In the interest of Public Health and Safety we maintain a non-smoking policy in all of
our vehicles, however additional time can be added to the journey at the time of
booking to allow the chauffeur to make additional stops allocated for smoking
breaks.
Food is not permitted in the vehicle unless an agreement has been made at the time of
booking.
Alcohol consumption and drug use is prohibited by law. Any fines will be paid by the
offending passenger.
The client accepts responsibility for any damage or soiling caused to the interior and or
exterior of the vehicle whilst on hire to them, and or during the journey. As such the
client will be invoiced accordingly for any repair required to re-instate a vehicle to
working order.
In the art of client/passenger safety it is compulsory by law that all passengers wear
seatbelts at all times when the vehicle is in motion.
Clients/Passengers are responsible for any damage or soiling they cause to the interior
and or exterior of a Luxe Charters vehicle whilst on hire to them and or during the
journey. Such clients will be invoiced accordingly for any repair or valeting required to
reinstate a vehicle to working order.

Overtime/Waiting Time:

Within reason and where possible, the vehicle will be made available to you for as long as possible after the specified period of your reservation.
Our driver will not continue an overtime service if it risks delaying any subsequent service that has been previously booked.

Liability:

Please be assured that Luxe Charters will take every reasonable safeguard to achieve an on time service, however we take no responsibility in unexpected or unavoidable delays such as but not limited to peak hour traffic, road works/closures, bad weather, delayed flights, vehicle breakdown and traffic accidents.
We shall not be liable for any loss or delay caused as a result of the following: strike action, industrial disputes, riots, political unrest, hostilities, war or the threat of war, terrorism, fire, flood, technical/weather problems with airlines or ferry operators, weather conditions or any other event beyond our control.
Should a vehicle breakdown or mishap rendering the reserved vehicle out of commission, we reserve the right to substitute a vehicle/vehicles.
Should we be unable to provide an alternate vehicle, a pro-rata refund will be made.
Although every endeavour will be made to ensure the safe keeping of personal property, we cannot accept liability for the loss or damage of individual items.
The client accepts full responsibility for any damage caused to the vehicle by a member of the travelling party.

Luggage Information:

Additional Luggage Transfer will be a further cost to the client, price on application at the time of booking.

Parking:

Airport pick-up from the Domestic and International incur a fee of $2.20 for parking.
All parking charges other than Perth Airport will be at cost.

Extra:

A fee of $4 will be charged if the driver hires a trolley on behalf of the client, from the International and Domestic Airport.

Corporate Client Accounts:

All Corporate Accounts be settled with 7 days upon receipt of the invoice, except upon prior arrangement.
Please call Luxe Charters +61 8 9446 9777 or e-maill: info@luxecharters.com.au for further information and/or request an application form for a Corporate Account.

Chauffeur Attire:

Luxe Charters Chauffeurs will be dressed in formal business attire.
If you require The Chauffeur to wear a formal Chauffeur uniform to perform the services, please discuss this when booking.

Tours:

Please note: Persons purchasing any goods outside of Tour entitlements, such as wine, food, art etc, is responsibility for the paying of such goods.

Weddings:
These general terms and conditions apply to all wedding bookings plus the additional terms and conditions as listed below:

Payment:

A non-refundable booking fee of 50% of the total cost will be required on the day of booking. The balance payable will be required no later than 1 month prior to the wedding date.
Overtime Rates: If the wedding exceeds the finish time as agreed at the time of booking, overtime rates will apply and will be charged accordingly. Please note: Overtime will be at the discretion of the chauffeur ensuring this does not conflict with prior booked commitments.

Amendments to Terms and Conditions:

Luxe Charters reserve the right to amend these Terms and Conditions. All clients shall be informed prior to any changes being implemented or at the time of inquiry/booking.

Insurance:
We are insured for passenger travel. This insurance is for public liability and NOT independent travel insurance. This covers all the passengers in the vehicle while it is in operation.

PLEASE NOTE: By proceeding with the booking you accept all the terms and conditions and are responsible for all passengers abiding by these terms & conditions. Failure to abide by these terms & conditions will result in immediate termination of the service without a refund.